Frequently asked questions

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Why do you have log retention days?: In order to keep our database fast we periodically delete old data. Each plan has different longer retention days.
Do you have a trial?: Yes. Our Starter and Growth plans have a 10 day trial to them.
Do plan upgrades apply to a specific project?: No. Plans apply across every project in an organization.
Do I need to install any special packages?: No. Get your API key and do a request towards our URLs, from the client side, and read the response or read it later via API.
How can I check an IP address?: With VisitorQuery you do not check IP addresses, instead, you check visitors. A simple request from a webpage or application that is running on the client side is enough to detect proxy usage.
Can you detect residential proxies?: Yes. We can detect any proxy or VPN usage, residential ones included.
Are you using IP databases to query for proxy and VPN networks?: No. We are not using any IP address database to establish if a visitor is using a proxy or VPN network.